Privacy Policy

At OctoAscend Travel (“we,” “our,” or “us”), your privacy is very important to us. We are committed to protecting your personal information and handling it responsibly in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book travel with us, or interact with our services.

1. Information We Collect

We may collect personal information directly from you when you:

Request a quote or book a trip.

Communicate with us via email, phone, or social media.

The information may include:

Contact details (name, email, phone number, address).

Travel preferences (destinations, dates, companion details).

Payment information (processed securely via trusted payment providers).

Identification documents when required for booking flights, hotels, or tours.

We may also collect non-identifiable information such as website analytics, cookies, or aggregated travel trends.

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2. How We Use Your Information

We use your personal information to:

Process bookings, reservations, and payments.

Communicate with you about your trips, confirmations, or travel changes.

Provide tailored recommendations and curated travel experiences.

Send updates, promotions, or travel tips (with your consent).

Meet regulatory or legal requirements.

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3. How We Share Your Information

We only share personal information when necessary to provide our services. This may include:

Airlines, hotels, tour operators, and travel partners for booking purposes.

Payment processors and banks to complete transactions.

Legal authorities, if required by law or regulation.

We do not sell or rent your personal information to third parties.

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4. Consent

By providing your information and using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

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5. Data Retention & Security

We keep your personal information only as long as necessary for the purposes outlined above or as required by law. We take reasonable steps to protect your data through secure systems, restricted access, and trusted third-party providers.

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6. Your Rights

You have the right to:

Access the personal information we hold about you.

Request corrections if your information is inaccurate or incomplete.

Withdraw consent for marketing communications.

To exercise these rights, please contact us at the details below.

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7. Cookies & Online Tracking

Our website may use cookies or similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can adjust your browser settings to decline cookies, though some site features may not function properly.

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8. Third-Party Links

Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Last Updated” date. Continued use of our services after changes means you accept the updated policy.

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10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us:

OctoAscend Travel
Email: hello@octoascend.com
Phone: 1 800 566 9587
Address: Suite 900, 2025 Willingdon Ave, Burnaby, BC V5C 0J3, Canada